Good customer service - Springfield Armory
In late November, I was shooting my new-ish XD-S. At that point, I'd put around 425 rounds through it.
While shooting, I noticed I couldn't see the front site. I've been re-training to shoot both eyes open instead of the old way of close weak eye and line everything up with the strong eye. As it was pretty new to me, the blurred two front sites thing occurred frequently, but it was/is improving.
I thought that was the problem until emptying the clip (all 5 rounds...) and bringing it back for safety check and reload. I noticed the loaded chamber indicator was up - which it is not supposed to be on an empty chamber. Verified status, yep, empty.
Indicator - which is basically a metal bar about 1.5 inches long and hinged towards the back/grip end bent at about 30 degrees. Obviously, the synchronization in firing and this thing moving didn't quite work out at least once.
I called Springfield the next day, approxamately 22 Nov. They e-mailed me a FEDEX label right then and there with instructions on how to ship the slide back to them.
I received the repaired slide with functioning indicator back yesterday, 29 Dec. Five weeks including two major holidays. Not bad.
Now I'm sure they are hyper-sensitive to any sort of negative publicity regarding their new handgun release, but I was impressed by their response and quick fixing of the problem.