If you ask 3 AFPC folks what day of the week it is, you'll get 3 different answers. I don't hold any weight to a single word from AFPC.
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https://www.amc.af.mil/shared/media/document/AFD-130308-090.pdf page 96 talks about the baggage service center for AMC. Don't know if this would apply if you didn't go through a pax terminal but it might be worth a try.
Also the JAG claims process (https://claims.jag.af.mil/) may be the way to go.