I think its been covered in another thread, but short story...USAA helped my buy and finance a house (actually their investment folks suggested it). PCSed away and kept the home as a rental. When I returned we purchased a bigger home (again using USAA, who advised me to keep the first home as an investment), they immediately dropped my homeowners coverage on the rental because it was in Florida and the refuse to insure more than your primary residence (even if the suggest it). Went round and round, told them I was taking ALL my business elsewhere and they did not believe me...so I moved four mutual funds, canceled our credit card, other home owners and car insurance.