"there are documents awaiting your approval" YES!! **CK ME, RIGHT?
Approving is also a pain - every time I approve, I cringe.
As an approver, I can only look at the total dollar amount and a few other details on the overview tab. If I want to get details, it's a serious rabbit hole adventure to check on how the traveler arrived at the dollar amount. An insanely stupid fix? travelers now print out their per diem page (or the approved group template) and fax it in as a supporting document to make the reviewing go faster. No sh*t. Also, as a reviewer, if there are multiple supporting documents, I have to save them to a temp folder and reopen them in adobe - such as when comparing hotel receipts against an itinerary.
More pop-ups!
speaking of flying, I never use the DTS built-in ticketing. That's right, I charge an extra $20 to the CTO every time because I don't have the expertise in DTS to do it myself. Everyone does this.
Edit: The next e-travel system focuses on booking travel. It needs to be a voucher system. The programmers are putting their eggs in the travel part (for aircrew, useless 95% of the time)
TLDR / BL: New system focuses too much on commercial air travel