And now USAA has changed up their app and website. Can’t functionally adjust your own profile, settings, accounts, etc. And worst part is there is no way to direct message USAA any more. Used to be able to send them a message and they would get back to you. Now all that’s available is a virtual chat app with no person connected to it. And it doesn’t answer any real questions. So you either have to fumble with the virtual assistant or waste your time calling in and sitting on hold. One of the main reasons I have stayed with USAA so long is because of their customer service. This is the last straw. Them spending money on GRONK NFL advertisements was stupid. But completely trying to save my to screw over the military to save money is just sickening. Bye USAA. What’s next? Pen fed or navy?